Frequently Asked Questions

Orders, Shipping & Returns

How do I place an order?
The best way is to order directly from the website, you have many payment options such as using credit and debit cards, Shop Pay, Amazon Pay (by logging into your Amazon account), Google Pay, Apple Pay and Klarna for splitting payments or taking advantage of 0% interest payment plans. 

Our homepage is a good place to start: www.hommix.co.uk

Ordering or enquiring on the phone: 0330 113 9292 (please note, due to fraudulent activity we may advise you to complete the transaction with a link we send for completing your purchase).

Order Enquiries over e-mail: cs@hommix.co.uk (you can email us your requirements, we will get back to you within 24-48 hours with proposals and advice and then send you a link to complete your purchase)
Collections
Collections are usually ready within 2 hours (unless stated otherwise, please call to confirm) at 47 Kempe Road, Enfield, Middlesex, EN1 4QT.

For collections, we will need to see the order confirmation email and an form of ID (drivers license or passport). The IDs must match the billing name. 

Opening times for collections: 
Monday - Friday: 9AM - 5PM
Saturday: 10AM - 2PM

Please note we are aware the collection seems available on Sundays but this is a glitch on the website, which we are trying to solve. We are not open on Sundays. 
Trade customers
Although we are a retail company, we do accept wholesale or single orders with trade discount applied. Our trade customers can benefit from competitive pricing and terms. 

If you are a part of the trade and are not registered with us, you can apply to our Trade Account group and benefit from the most competitive prices. Simply complete the form below and if the application is accepted, you'll be able to visit the website and shop for goods at trade price. 


Please feel free to contact us if you have any issues or need help. 
WHERE CAN I FIND VAT INVOICE?
Once you've placed your order with us, the order confirmation email will come with a link to download a PDF version of the VAT invoice.
Is there a minimum order amount?
Nope! We do not have a minimum requirement for orders to be placed. All orders placed through our online shop are safe and secured with either free 3-5 day delivery or free next working day delivery for orders over 
Do we supply outside the UK/ internationally?
Of course! We can deliver outside the UK and EU. Delivery costs are independent and vary from location/ country, size, and weight. Please reach out before placing the order for accurate delivery charges as the website charges are not linked to DHL, our preffered overseas couriers.  For further details please call us on 03301139292 or via email cs@hommix.co.uk.

We can arrange for goods to be sent with pallets for both national and international deliveries. Costs will vary, for further details please call us on 0330 113 9292 or via email cs@hommix.co.uk.
Payment options
We offer a wide range of secure payment options to all our customers. We accept Mastercard, Visa, Visa Debit, Visa Electron and Switch/Maestro, both Credit and debit cards as well as Shop Pay, Amazon Pay (by logging into your Amazon account), Google Pay, Apple Pay and Klarna for splitting payments or taking advantage of 0% interest payment plans. 
What are the delivery options, charges, and tracking?
For our goods that are in stock, and ordered before 14:30pm, we will dispatch them on the same day.
Items and goods amounting under £50 (including VAT), will be dispatched via EVRi (Hermes), we will also include the necessary tracking numbers and details. 

We also offer the option for upgrading the delivery, but that will be an additional cost on top of the initial amount (£5 for next day and £25 for weekend deliveries).

Orders that exceed £50 (including VAT), will be sent with DPD Next Day service. This excludes palletised orders, if this is the case, we will try and contact you regarding the best day for delivery. We’ll also include the necessary tracking numbers and details.

For further information on delivery and possible location arrangement, please contact us.
Can I have a different delivery address?
Indeed! At the checkout, you’ll be asked to enter delivery and then a billing address. Should these need to differ, the option is always there.
Returns and how it works?
Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer but to Hommix UK including Acquapuro products. Our returns address is: 

Hommix UK
47 Kempe Road
Enfield
EN1 4QT

There are certain situations where only partial refunds are granted (if applicable):
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any orders placed with multiple items and you wish to return part of the item

What if the tap I purchased isn't suitable or I'm not satisfied with it?

If you find that the tap you purchased isn't suitable for your needs or you're not satisfied with it for any reason, you can still initiate a return within the specified 30 days from the date of purchase. However, please be aware that return shipping costs for such cases will be at your own expense.

Will I be responsible for return shipping costs?

Yes, if you decide to return a tap within the return period because it isn't suitable or you're not satisfied with it, the return shipping costs will be your responsibility. This includes situations where the tap is still within the 30 day purchase period.

Can I exchange a tap for a different model?

We currently do not offer direct exchanges. If you'd like a different tap model, you will need to initiate a return and then place a new order for the desired tap.

Can I return a tap if I've installed it?

In most cases, taps that have been installed cannot be returned unless they are found to be defective. If you believe the tap is defective, please follow our warranty process or please email us on cs@hommix.co.uk or call us on 0330 113 9292 to discuss options (return / refund).

Do you cover return shipping costs?

If the return is due to a defect or an error on our part, we will provide a prepaid return shipping label. Otherwise, return shipping costs are the responsibility of the customer.

Do you cover return shipping costs?

If the return is due to a defect or an error on our part, we will provide a prepaid return shipping label. Otherwise, return shipping costs are the responsibility of the customer.

We understand that sometimes a tap might not meet your expectations, and we want to ensure a transparent and fair returns process. If you have any questions or concerns about this policy, please don't hesitate to reach out to us.

This section should provide clear information to customers that while they can still return the tap if it's not to their satisfaction within the specified timeframe, they will need to cover the return shipping costs in such cases.

Is there a difference between tap and filtered water?

What is the difference between carbon filters, ultrafiltration and reverse osmosis?
Differences between filtration processes is what we get asked mostly about on a daily basis. We ask customers if there are specific impurities that they'll like to be filtered as filters differ with capabilities. In a nutshell;

  • Carbon Filters - Primarily filters the chlorine in the water to improve the taste and remove any odours

  • Ultrafiltration - Most UF filters come equipped with carbon filters followed by the UF filter fibres. Depending on the purification, they usually filter contaminants down to 2-5micron depending on the system effectively removing heavy metals as well, bacteria, pesticides, lead and many more

  • Reverse Osmosis - Reverse Osmosis (RO) is the quickest and safest way to obtain pure water, which is the option most of our customers go for. RO technology works using a semi-permeable membrane with pore sizes of 0.0001micron, which filters the impurities found in water and separates the pure water by draining the impurities through the drain. RO removes upto 99% of the impurities found in water from Fluoride to Limescale and all dissolved solids.
What is Reverse Osmosis and do I lose the minerals?
Reverse osmosis (RO) is a water treatment process that aims to remove all contaminants from the water molecules through a semipermeable membrane; during this process, the contaminants are all filtered and then flushed away, only to leave you clean, refreshing drinking water.

RO can remove a vast majority of contaminants from the water (up to 99% including minerals). It also removes VOCs, pesticides, solvents, pharmaceuticals, chlorine, sediments etc. This effectively purifies your water and provides healthier, contaminant free water for your daily use.

It does indeed remove the minerals, mostly the magnesium and calcium, which are the culprits for limescale. We do have filters for our under sink systems to re-introduce the minerals. 

However, it is good to note that the minerals our body needs are obtained through our diet. In a day, in order consume the same amount of magnesium in an avocado, you'll have to drink over approximately 6 litres of water. Therefore for the minerals our body needs, we must pay more attention to our food / diet and acknowledge that water is for hydration and not a source for minerals. 
Why is the taste and smell of tap water different/ weird?
The main reason would be that at the water treatment process, the water goes through a process and chemicals are added to kill bacteria whilst it travels the pipelines. You may be tasting some of the chemicals such as chlorine. 

If the water has a "rotten egg" type of smell, then it is likely that the water would have been exposed to hydrogen sulfide gas at one point during the water distribution. 
Will a filtration system help my problem with hard water?
Yes! However there are many forms of water “filtration”, the most effective is currently Reverse Osmosis, and we have a wide range of systems to help all our customers in choosing the right one for them. Reverse osmosis filtration technique will remove the magnesium and calcium ions (the culprits of limescale) from the water, therefore ensuring no limescale will be dispensed from the  filter tap.

Which system is it that I need?

What is a whole house filtration system?
The whole house filtration system we currently have to offer to our customers is the BMB-1000 Pro Nano. This system is installed right after the main stop tap and uses 4 stages of filtration to remove thousands of contaminants within the water.
This system is directed at improving the water quality for your appliances, washing & bathing. It will dramatically prolong the life of your pipes and appliances, by reducing the amount of scale and corrosion throughout the household. Not to mention the benefits it has for people with skin related issues, and that we’ve had our customers return back to us with great feedback on this subject.

Which water filtration system should I purchase?

This is a common problem people have, and we’d like to point out that we cater for everyone's needs. The main thing to consider is that every household has its individual needs, and the things to look out for are; budget, location and available space.

Considering all the above, we can offer our customers a wide range of water filtration solutions, starting from Reverse osmosis systems for both under-the-counter and countertop, Ultrafiltration and Inline filtration. If you’re unsure of any of these and would like further help regarding it, please feel free to contact us.

What kind of benefits are there to installing a water filtration system?
A more sustainable & environmentally friendly solution to sourcing purified drinking water, rather than having to result in plastic bottles.
Actual purified water that tastes completely refreshing and no chemical odour to taint the water quality or taste.
Endless health benefits for your immune system, health, skin and hair.
No more limescale and chlorine in the water you drink

Installing your filtration system

Can I install my water filtration system myself?
Indeed, if you are DIY savvy you should be able to carry out the installation of PoU (Point-of-Use) filtration systems (even the taps!). Majority of the systems are designed and engineered to make them as easy to install as possible; we even use the easiest method of connections called ‘push fit / quick connect’ connectors as well as the easiest way to provide the feed water to your system. All of our systems come with a instructions manual but we're always here to help if you get stuck or run into a problem.
 
The installation of the whole house filtration PoE (Point-of-Entry) system is a lot different than the other systems. This is due to the fact that it requires a lot of hard plumbing to be done. We also suggest firstly to build a bypass around the system to have water travelling into the house when maintenance is due on the filters.

We can’t and don’t expect all of our customers to be able to install the systems themselves, so we do offer installation services for all types of systems. If you are interested in booking an installation, please contact us.
Is electricity required for the water filtration system?
For the systems that don’t have a booster pump pre-installed, you wouldn’t require a plug or any form of electrical power. 

However, for all countertop systems and any under sink systems that has a booster pump installed, you’ll definitely need a source of power close to the system itself. If your house / kitchen is under construction, we'd strongly recommend having a double socket installed in the unit under the sink (top rear corner on one of the sides). 
Can I take my water filtration system to my new property?
Yes indeed! We’ve made sure that the installation is simple, this also means that taking the system out of its place would be just as easy, just don't forget to shut the water before you start!

A couple of the parts may be difficult if you have a reverse osmosis system that you'd like to take with you. Please feel free to reach out if you need help with this. It's always best to take as much as you could with you, but many customers have said it's easier to leave the drain clamp and the feed water connector. You could use a piece of tube to connect the feed water and the drain clamp together to ensure there aren't any disturbances. Another reminder as this is really important, please ensure you leave the feed water valve turned off. 
do you offer installation services?
Yes! We can take on installation jobs and carry out the service ourselves, or if the distance between us is too great, we're in partnership with MetroPlumb. Once you've purchased your system, you can contact us, and we'll take it from there to arrange the installation with which ever is best suited.

For whole house filtration systems, we'll always direct MetroPlumb to carry out the installation. If you require us to book an installation appointment for you, please contact us, and we can arrange this for you.

Maintenance

How often should I replace my filter cartridges?
In terms of maintenance, it differs from system to system. 
  • For the countertop appliances, we recommend the following replacement times; pre-carbon to be changed every 6 months, post-carbon to be changed every 1 year and the membrane filter to be replaced every 2 years. This may change depending on the hardness of water.
  • For the BMB-1000 Pro Nano whole house filtration system, we recommend all the filters to be changed every 6 - 8 months. However this may change depending on the hardness of water, how many bathrooms, sinks and people there are living in the household. The filters can last up to a year depending on the water quality but we found most locations to require the change more often. 
  • For our under sink RO systems, we recommend the pre-carbon filter(s) to be changed every 6 months, post filters every year, and then the membrane filter to be changed every 2 years. However this may change depending on the hardness of water.
  • The Kinetico K10 Direct Flow system, despite being an under sink system, has a digital monitor that will alert you when it's time for the filters to be changed, and will tell you which filter it is that requires replacing. Typically the pre and post filters will need replacing once a year and the RO membrane every 2-3 years. 

You can also sign up to your filter replacement alerts, just go ahead and fill in the details, and we'll send you an alert when its time to replace your filters! Here's the link: https://www.hommix.co.uk/pages/filter-replacement-signup

How can i keep my appliance/ system clean?
Our Hommix countertop systems are equipped with ACS (auto cleaning system), which ensure the water won't be stored for a long period of time. The system will automatically drain all of its water and refill itself, to ensure you have clean, crisp drinkable water.

If in any case you feel as you'd like to clean your system; once drained, go over the tank and around the system with a CLEAN and slightly damp cloth.

Additional Info

How does home water filtration work?
Purified water can change the way you drink entirely, making it a worthwhile investment. Luckily, home water filtration systems are a great solution. Depending on the system you opt for they will likely work in different ways. Essentially, water will flow through a filter which removes any large particles, as well as treating the water itself. A home filtration system will filter all the water that exists out of your taps, from your sink taps to your shower head.
What is a reverse osmosis system?
The reverse osmosis system is one of the most effective ways to clean, treat and produce great-tasting water. Water, after being passed through its first stages of filtration, will then be passed through a semi-permeable membrane. A strong force will be applied to make it do so, sieving out any other particles we wouldn’t want to drink. Depending on the type of reverse osmosis system you choose to opt for, there may be several different filtration components, making it more effective and the resulting water clearer.

How do 3-way taps differ from regular taps?

For the most options when it comes to tap water, 3-way taps are an excellent choice. While regular taps provide hot and cold water at your convenience, 3-way taps provide an extra section for filtered water. These are great space-saving solutions, meaning you don’t have to worry about a separate filtered water tap taking up precious kitchen space. Likewise, there is no need for the hassle of carrying a water filter jug back and forth from your kitchen tap, only to be stored in the fridge.
What are the different types of water filter systems?

Luckily, water filter systems come in various forms, making clean water accessible around the home. The most common types of filters you may find useful are as follows:

  • Point of Use (Under sink) - These are filters that are placed under the sink, ready for use, producing filtered and clear tap water.

  • Point of Use (Countertop) - These systems are appliances that will sit atop a countertop, great for kitchen use.

  • Point of Entry - These systems clean unwanted particles out of the water at the source, resulting in only filtered water coming through all pipes in the home.

Where are home water filtration systems fitted?
Point of entry water filtration systems provide filtered water throughout the home, from kitchen taps to shower heads. They are fitted at the source of your home, where the main water comes into the property, right after the stopcock. The advantages of fitting a home water filtration system in this particular spot are an improvement to the longevity of your household pipes, preventing the risk of clogging and erosion, as well as increasing the overall smell and taste of the water.
What is a countertop reverse osmosis system?
These systems are countertop appliances, used for purified water, chilled or hot; they can even be used for coffee. The water is filtered through a semi-permeable membrane, as well as other filtration processes, which helps produce clear and clean water for use in the kitchen. It helps to provide convenience for your household, as well as being easy to use. At Hommix UK Limited, we provide a range of reverse osmosis systems, each with advanced technology to produce only the highest quality liquids of your choice.
What are the benefits of a tankless reverse osmosis system?
Filtration systems don’t need to take a load of space, contrary to popular belief. Tankless reverse osmosis systems are great for providing efficient sources of water, whilst not taking up precious counter space. They provide the same benefits as reverse osmosis with tanks, with the additional benefit of a limitless supply of filtered water. Equally, tankless reverse osmosis systems are more efficient, saving money too. Tankless systems are electrically powered due to their high-performance pumps.
Why is water purification important?
Water purification is one of the most important ways to keep our bodies healthy while hydrated. Drinking purified water is essential to avoid ingesting harmful contaminants, including microplastics, filtering your water supply ensures optimal health and well-being. Waterborne diseases that can be found in untreated water can cause symptoms such as diarrhoea and vomiting; some diseases or bacteria contracted through water are sometimes even deadly, making purification vital. At-home purification can also prevent unnecessary waste of plastic used from purchasing filtered water in bottles. Your pipes and plumbing will also benefit, as unfiltered water running through pipes can result in erosion and damage after long-term use.
What equipment is needed for a filtration system?

The answer to this question is not necessarily a simple one, due to the variety of filtration systems available. If you would like to opt for a filtration system with fewer parts, we have several options readily available at Hommix UK Limited.

Some potential parts your filtration equipment might include:

  • Specialist taps
  • Water feed valves
  • Drain Saddle Clamps
  • Water storage tanks
What type of filtration unit do I need?
Narrowing down the filtration unit you need is best done by deciding what it is you would like to be improved in your home. All the following systems are available at Hommix Limited UK. It could be a filtered water source solely from your kitchen taps, great for making fresh and tasty cups of tea and ensuring the health of your pipes. Or, perhaps you’d like an appliance for your countertop, able to provide purified water and even cups of coffee. Finally, you could opt for a filtration unit that works at the source, providing clean water throughout your home.
What is a whole-house water filtration system?
A whole-house water filtration system is a unit placed at the source of your home, great for providing fresh and clean water anywhere in your home pipes can be found. It’s great for showers and bathrooms, where hard water becomes a pest and a cleaning nightmare. Equally, use filtered water in your kettle, elevating any cup of tea to be especially delicious. Get in touch with our team today to have your new whole-house water filtration system installed.
What are the benefits of using a shower head filter?
When it comes to transforming your home showering into a luxury experience, shower head filters are a brilliant way to do so. When you live in a hard water area, showering can be an unpleasant experience. With curly or dry hair especially, the effects of unfiltered water can be damaging to your hair. Luckily, a shower head filter will strain out the unpleasantness and benefit your hair greatly. Cleaning becomes easier too, with hard water stains becoming less of an issue.
Why should I choose a triflow filter tap?
An allowance for choice is one of the greatest benefits of triflow filter taps. The ‘tri’ element comes from the three-way water supply that they offer. A triflow filter tap will provide both hot and cold filtered water, as well as an ongoing supply of ordinary tap water. This way, you are able to use water as you choose. Get in touch with our team at Hommix Limited UK today, to learn more about how a triflow filter tap can help you.
Do I need a booster pump for my reverse osmosis system?
Reverse osmosis systems can be a great help in your home, providing clean filtered water to your household. To provide the best water, your home water pressure needs to meet a certain level. This ensures the water reaches the force it needs to be pushed through the membrane that filters out all the particles we wouldn’t want to drink. If your water pressure is too low, a booster pump for reverse osmosis is a great idea. Get in touch with our team today for assistance in checking your pressure and determining whether you need a booster pump.
What is a reverse osmosis water storage tank?
A reverse osmosis water storage tank is used to store the water produced after filtering. As reverse osmosis is a slow process, it’s not always immediately accessible when it’s needed. The tank helps to store the water, allowing for a supply of filtered water whenever it might be needed. The tank is stored under the sink, out of sight, while still granting enough space for the water volume needed to keep a household well hydrated.